Customer Testimonials

Sonya is so professional in the service department.

Love the dealership, everything was professionally done. They went above and beyond. To get me my dream truck Guaranteed 10 out of 10

Great very helpful made a not so good thing better.

Fantastic service. Call ahead and schedule appointments. Yes, they are busy and at times it’s hard to get in immediately but they do all they can to fit you into their already full schedule. I’ve worked with Jennifer since day one and she is awesome. She goes above and beyond to make sure the information she receives is accurate before calling with updates. She assisted with a third-party warranty company and handled everything. They are transparent about the estimate of costs and what’s going on with the vehicle. They give a realistic timeline on scheduling and how ... Read More

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Google - Nov 13, 2026

Fantastic service. Call ahead and schedule appointments. Yes, they are busy and at times it’s hard to get in immediately but they do all they can to fit you into their already full schedule. I’ve worked with Jennifer since day one and she is awesome. She goes above and beyond to make sure the information she receives is accurate before calling with updates. She assisted with a third-party warranty company and handled everything. They are transparent about the estimate of costs and what’s going on with the vehicle. They give a realistic timeline on scheduling and how long repairs will take so you can plan accordingly while your vehicle is with them. I had to have a new transmission installed and the tech was going to be out of town the following week and was installing the transmission that Thursday/Friday before he left. I was scheduled to pick my vehicle up early Saturday morning and he said even if it took him staying late on a Friday afternoon to make sure he met that deadline that’s what he would do. I picked it up Saturday with no issues and it’s running perfectly now and the amount I paid was to the penny of the estimated cost they quoted. I’ve been to the Lincoln dealership in Pensacola and that was an awful experience. I brought my vehicle to this location and have been a loyal customer for several years now.

Courteous, professional and easy to work with.

Outstanding service! The fact that you offered mobile service for the oil change on our RV was absolutely 100% appreciated, thank you!! When other dealerships couldn’t help us, you guys did & all so professionally! Katie & all your employees that we encountered were very personable & helpful. And your price very reasonable!! We highly recommend Sandy Sansing Ford in Daphne.

Very good experience. Mike is very responsive and takes care of everything in a timely and professional manner.

Told me to plan on a three hour windshield weatherstrip. Got there on time and it was actually completed in about 2 hours! Very pleased and Jennifer in service is great!

After bringing my truck in multiple times with an extended Ford warranty to fIX my AC. IT US STILL NOT FIXED. Each time I left it for 2 to 3 weeks. The last time the service writer would not respond to txt from the line she sent me. My warranty provides for a rental car. The service they use has never had a Ford to use which is required. I finally reached out to corporate since I could not get a timely response from the service manager. That manager has since promised to have a rental available and to get the AC ... Read More

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Google - Nov 12, 2026

After bringing my truck in multiple times with an extended Ford warranty to fIX my AC. IT US STILL NOT FIXED. Each time I left it for 2 to 3 weeks. The last time the service writer would not respond to txt from the line she sent me. My warranty provides for a rental car. The service they use has never had a Ford to use which is required. I finally reached out to corporate since I could not get a timely response from the service manager. That manager has since promised to have a rental available and to get the AC fixed. The last time he had promised to have it worked on the day I brought it in and thst didn't happen. I live in Pace 70 miles away. My wife has to drive separate to give me a ride home and back. Been dealing with the strom but will see how the promises to do better play out this next time.

Love being helped by Sara!

Took my 2024 Nautilus in for an oil change. I chose to wait for it there. They had the vehicle for over 2 hours, which was longer than discussed when I made the appointment. The service advisors were friendly. The customer lounge is ok, just a little tired looking. I guess the wait was due to them washing the exterior of the vehicle after the oil change service, so if time is an issue, you may want to tell them to skip that. Otherwise, a fine experience.

Having the concierge service come to the house for maintenance is great.

Great customer service and quality workmanship.

Seth made my experience with my vehicle purchase about as smooth as someone could hope for. His professionalism and transparency, as well as the other the other staff members exceed my expectations. Very satisfying and I highly recommend.

I had an amazing experience with Adam from beginning to end. He made the process very easy and I am thankful I was able to get in and get out without any problems. Highly recommend 💜

It was very pleasurable.

John McLean did a fantastic job helping me to purchase my 2026 Ford Ranger XLT. He is very easy to work with and helps you get the right vehicle for your needs.

Great service. Last minute oil change and tire rotation. Thanks for getting me in and out so quickly.

Friendly, quick and great service!

75.00 dollars to change a fuel filter was ridiculous I won't be back

Fantastic

Anthony Thames went above and beyond to make sure everything was perfect for me when I purchased my new car. I appreciate everything he did for me and I absolutely love my car!

Made an appointment on line and they handled it timely and took less than an hour.

What an amazing experience! Seriously!

Simple way to purchase a vehicle, at the price im happy with.

Very good experience

My experience with Sandy Sansing Milton Chevrolet has always been a good place to get my vehicle serviced.

Not happy right now. Bought the car 3 days ago,they needed to fix a mamp sensor. We still don't have the car.

Sara that works in service dept helped me with my issue. She was able to get me an Uber to and from the dealer. Very professional and helpful. Definitely would take my car back to them for future issues

Thank you so much … I will be back y’all did a great job!👏

Steve Byars specifically was an outstanding service advisor and worked through many difficult issues with my insurance company. He is a credit to your organization.

Loved working with Lori. She got me in exactly the vehicle I wanted.

Service was exceptional.

First time I haven't felt like I got ripped off. Great salesman.

One little hiccup with the guys doing the detailing. Other than that it was a good experience. Traded in my Silverado for an F150. Joseph was a great salesman. Adam in finance went over everything in detail and answered any questions that I had. Overall great experience.

Phenomenal experience purchasing a new F250! Adam Raschilla was great to work with on the sales side! I really appreciate his straightforward communication and no nonsense approach. Adam R. in finance and Tim Muse in management made all the paper work quick and easy. Definitely the best new car dealer experience I have ever had.

We needed to upgrade to a larger vehicle, went in with low expectations because the vehicle market has been crazy. Trent was very easy to work with. He was extremely knowledgeable, answering all of our questions, and made us feel heard and confident in our decisions. Working with Gator was wonderful because he brought peace of mind and also answered questions. Both were extremely personable!

Found the car online that matched a very specific preference for model, engine specifics, trim and of course color. Seamless transaction and all the staff were very professional and pleasant.

Where do I even start with this shit hole of a business…. I went in to have a recall fixed on the child anchor locks in the back seats of my car and the tech or whatever worked on my car left a dip spit bottle wide ass open in the cup holder of my back seat… I reported it and only got an “I’m sorry” nothing else. Then I had another recall before this and fixed it outside of Sandy Sansing , provided them with the receipts because we fixed it before it was an official recall, they gave ... Read More

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Google - Oct 29, 2026

Where do I even start with this shit hole of a business…. I went in to have a recall fixed on the child anchor locks in the back seats of my car and the tech or whatever worked on my car left a dip spit bottle wide ass open in the cup holder of my back seat… I reported it and only got an “I’m sorry” nothing else. Then I had another recall before this and fixed it outside of Sandy Sansing , provided them with the receipts because we fixed it before it was an official recall, they gave me not even half the money back and it took them two months to do that!! I do not recommend this business I wouldn’t let someone I truly hated go there! Absolute the worst service I’ve ever experienced with the exception of Ryan he’s great with dealing with me I hope he finds a job that actually values him and treats him as his worth!

If it weren't for our 2 original salesmen ("Big Country" and John Torres), we would have walked away from the deal. The sales manager John Knight should not be anywhere close to anything that deals with customer service! He was extremely pushy, always talked over us, even after we asked him to stop! We had our own personal financing we were going to initiate (money in hand in 3 business days), and yet he said he couldn't hold the vehicle that long and was adamant about it! We even offered a NON-REFUNDABLE 10k hold monies! He forced us ... Read More

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Google - Oct 23, 2026

If it weren't for our 2 original salesmen ("Big Country" and John Torres), we would have walked away from the deal. The sales manager John Knight should not be anywhere close to anything that deals with customer service! He was extremely pushy, always talked over us, even after we asked him to stop! We had our own personal financing we were going to initiate (money in hand in 3 business days), and yet he said he couldn't hold the vehicle that long and was adamant about it! We even offered a NON-REFUNDABLE 10k hold monies! He forced us to use their stupid financing! At one point after he kept escalating the conversation, he said, "I think I'm going to have to ask you to leave". This was after a price was agreed upon! He made my wife cry she was so upset with him! His own two salesmen quietly exited the room due to his rudeness! They couldn't believe it either, and they ended up apologizing for his rudeness! My wife said we will only continue this deal if he is not allowed back in here! Totally disgusting behavior from John Knight! He is absolutely NOT an asset to this dealership and should be terminated immediately! If you have any dealings with him, walk away, or ask for someone else! Just disgusting! If i could leave negative stars i would! I won't do any business with this dealership again! I do commend the two salesmen we had, they did a good job.

Brought vehicle for service and was told issue was fixed. After about a week the same issue came back and when I try to contact the service advisor Ryan for help and to book an appointment to get it fix he will not return my call nor answer the phone. Disappointed that I could not get further help since I thought this service team was great servicing their customer (at least I felt that way in my first visit) This last experience showed me otherwise.

My truck has been in the service department for 6 weeks after originally setting up an appointment for dropping it off . Keep being told there’s only one mechanic that can work on it but he has multiple people in front of mine . Service department has been no help . If you want your vehicle back in a reasonable time go somewhere else

I'd stay FAR AWAY FROM THIS DEALERSHIP.... SALESMAN LIED DIRECTLY TO MY FACE ABOUT SERVICE WORK THAT HAD BEEN COMPLETED BEFORE I PURCHASED A USED TRUCK FROM THEM, 5 DAYS LATER LESS THAN HALF OF WHAT WAS SUPPOSEDLY DONE WAS ACTUALLY DONE.

Called to talk to the parts to see if they had a gasket , the guy was clueless and didn’t really want to help. Called two other dealers in the area who were more than willing. This employee literally told me we are not a parts store when the other Chevy dealers said they have the parts on the shelf . Thanks for no help!

I am truly disappointed in the service I had here, I brought my car in for a warranty oil leak, I understand it takes to diagnose and get parts, there is no reason why you should have my vehicle for a month. We waited a week just for a tool to come in, how does a dealership not have the tools needed to do a warranty job, I asked about a loaner vehicle and was told there weren't any available so my wife had to be taken all the way to Pensacola to get a rental car that was ... Read More

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Google - Oct 1, 2026

I am truly disappointed in the service I had here, I brought my car in for a warranty oil leak, I understand it takes to diagnose and get parts, there is no reason why you should have my vehicle for a month. We waited a week just for a tool to come in, how does a dealership not have the tools needed to do a warranty job, I asked about a loaner vehicle and was told there weren't any available so my wife had to be taken all the way to Pensacola to get a rental car that was provided. The customer service on the phone is a disgrace, I had to physically go to the dealership twice to find out what was going on with my vehicle because I could not get anyone on the phone. I will never deal with this establishment again and will never by a vehicle from here again

This was an excellent choice on getting the best sales person. Danny went above and beyond to get us a truck that was what we wanted. He did not push us or try to get us into something we didn't want. Danny was laid back and listened more than he spoke. Danny deserves extra stars. Tom Gamewell in service recommended Danny. Great team.

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If you want to waste your Saturday being told “5 more minutes” every 30 minutes. This is your place. Horrible customer experience. Don’t waste your time. Unless that’s your thing.

A disgrace of Sandy Sansings name. Predatory sales (Lies about vehicle histories/condition), shady finance department (running credit MULTIPLE times resulting in multiple hard inquiries) and management that's conveniently never available. Stay away from this dealership.

I brought my truck in for routine maintenance...The Works. When picking my truck up when service was done, I noticed the check engine light was on. There were no lights on the dash when I dropped it off for the service. I brought it to the attention of my service advisor and she gladly asked a technician that was standing near her to look at it. The technician didn't appear to be too enthusiastic about looking at it at all. In fact, he appeared angry, in my opinion. I almost asked for my key fob to take my ... Read More

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Google - Sep 24, 2026

I brought my truck in for routine maintenance...The Works. When picking my truck up when service was done, I noticed the check engine light was on. There were no lights on the dash when I dropped it off for the service. I brought it to the attention of my service advisor and she gladly asked a technician that was standing near her to look at it. The technician didn't appear to be too enthusiastic about looking at it at all. In fact, he appeared angry, in my opinion. I almost asked for my key fob to take my vehicle somewhere else. Not sure if he was having a bad day or there was something else going on, but as a customer it didn't make me feel appreciated. To add to that, it cost me an extra 25-30 minutes of waiting for him to determine why the check engine light was now on.

First I want to say this could have been a 5 star review if the dealership did the right thing. We bought a used 2026 Hyundai Palisade Calligraphy. The price was $46912. Chris our salesman was polite and easy to work with. Everything went great until we went to drive away our new car. After signing all the papers we were handed the key fob. When I asked for the second fob we were told there was not one. This should have been divulged when buying the car. I'm sure it was an oversight. However one would expect an almost $47000. 2026 to have ... Read More

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Google - Sep 7, 2026

First I want to say this could have been a 5 star review if the dealership did the right thing. We bought a used 2026 Hyundai Palisade Calligraphy. The price was $46912. Chris our salesman was polite and easy to work with. Everything went great until we went to drive away our new car. After signing all the papers we were handed the key fob. When I asked for the second fob we were told there was not one. This should have been divulged when buying the car. I'm sure it was an oversight. However one would expect an almost $47000. 2026 to have two fobs. There is no after market fob available. The cost from Hyundai is $479. I called the manager the next day, he said he would look into it and call me back. He never called me back, instead he had the young Salesperson Chris call me. Bottom line the dealership would not do anything. They should have agreed to provide a second Key fob. I am surprised that a dealership with Sandy Sansing's name on it would not do the right thing. I would urge anyone who is considering buying a car from Sandy Sansing Milton Chevrolet not to purchase one there because they don't do the right thing. This is only a key fob, I would not want to find out what they are like if I had an even more expensive problem. Good businesses do the right thing, Sandy Sansing Milton Chevrolet is not a good business.

Not really happy the car has over 3000 dollars worth of repairs needed with the struts front and back brakes and rotors.. can't drive it until the work gets done the car is leaning to one side in the front and back makes a noise when turning...

Sandy Sansing Milton is not a very professional business. Not a pleasant experience for my family.

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I ordered a car part from Sandy Sansing Chevrolet in Milton Florida and it was delivered however I was in a major car accident and did not know if my car was going to be totaled or not I asked the service department to hold that part for me until I can figure out whether or not what I was going to do I did let them know that I was going through something and I just couldn't get to them at that time I even let them know that I was in the ER without letting me know ... Read More

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Google - Aug 28, 2026

I ordered a car part from Sandy Sansing Chevrolet in Milton Florida and it was delivered however I was in a major car accident and did not know if my car was going to be totaled or not I asked the service department to hold that part for me until I can figure out whether or not what I was going to do I did let them know that I was going through something and I just couldn't get to them at that time I even let them know that I was in the ER without letting me know they returned that part then when I went to get it because I spoke to Sandy Sansing Chevrolet Angela in the collision department in Pensacola Florida was so awesome she said that she would be able to put that part on after they fixed my car if I could have that part delivered to them and as soon as I wanted them to deliver it to send sentencing Chevrolet in Pensacola Florida collision department the Milton Chevrolet Sandy Sansing returned my part to the company not to the Pensacola collision department so that way I would not have it in time for them to help me so I think that was rude of my Milton store who I take all of my business to I thought they were loyal to me apparently not even though they knew I was having a crisis!

Well, this might be a little long for starters. I’ve had a total of two cars I bought through them and I will never go back after multiple problems back-and-forth for the past three years with my vehicle. This last time has really let me down in the photo, one of the mechanics broke a piece to the bottom of the panel that goes to the fuse box and I did not even find out until I got my car back, and once I sent the photo to Mr. Ryan never did he reply back about anything about them ... Read More

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Google - Aug 27, 2026

Well, this might be a little long for starters. I’ve had a total of two cars I bought through them and I will never go back after multiple problems back-and-forth for the past three years with my vehicle. This last time has really let me down in the photo, one of the mechanics broke a piece to the bottom of the panel that goes to the fuse box and I did not even find out until I got my car back, and once I sent the photo to Mr. Ryan never did he reply back about anything about them breaking it, but he also replied to the other messages that I was messaging to him, but ignore the photo which, because of that there was a little water that got in there which my car already has water damage There was constant back-and-forth of excuse why my vehicle was not done when it was promised… I ended up coming out of pocket 900 for the rental because my car wasn’t done when it was supposed to be and almost $600 out-of-pocket for a part that was only 140 bucks and the car that I bought was not even worth pretty much 20,000 brand new and I’ve bought my car $32,000 used if I would’ve known that three years ago I would’ve never bought it … as for customer service Mr. Ryan was nice, but never consistent and my car is still not running properly, but I will be going somewhere else

Service department is more interested in eating their morning Whataburger then helping customers. Currently waiting on a tow truck at my house because truck wont start after oil change on Friday. No oil cap on engine, no oil on dip stick and oil leaking out of drain plug.

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They never surprise you in how much worse they can get… had stayed away from them for years but as needed some recalls done and nearest dealership to home decided to give them another try … took having to go in to set up appointment as no call backs after leaving number …. Appointment was over a week out… took car in for appointment asked for courier service home took over a hour for ride!!…. Rang later in day after numerous try’s eventually spoke to my advisor who the tells me car wouldn’t be ready until next day!!!!…. When asked ... Read More

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Google - Aug 25, 2026

They never surprise you in how much worse they can get… had stayed away from them for years but as needed some recalls done and nearest dealership to home decided to give them another try … took having to go in to set up appointment as no call backs after leaving number …. Appointment was over a week out… took car in for appointment asked for courier service home took over a hour for ride!!…. Rang later in day after numerous try’s eventually spoke to my advisor who the tells me car wouldn’t be ready until next day!!!!…. When asked why was told it hadn’t been started on…. I told them I needed my car for job so I would take car back…. Took over a hour for courier to pick me up!…. I will not be using them again

My 2024 Colorado truck was towed to S Sansing Chevy because my battery was so dead it could not be charged and hold a charge. This was the 4th time the truck - purchased at S Sansing was in for the same issue. After I left the truck parked in the customer vehicle section and the keys went to service because they needed to get information out of the truck. After 10 days was told my truck was ready - the battery had a dead cell. When I picked up the truck I noticed that the glove box and console were open. ... Read More

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Google - Aug 21, 2026

My 2024 Colorado truck was towed to S Sansing Chevy because my battery was so dead it could not be charged and hold a charge. This was the 4th time the truck - purchased at S Sansing was in for the same issue. After I left the truck parked in the customer vehicle section and the keys went to service because they needed to get information out of the truck. After 10 days was told my truck was ready - the battery had a dead cell. When I picked up the truck I noticed that the glove box and console were open. Upon further examination, the truck had been robbed. I lost about 200$ worth of electronics and my registration and insurance information was also removed. Apparently one cannot assume that vehicles will be locked and the garage takes no responsibility for the theft.

My 2024 Colorado truck was towed to S Sansing Chevy because my battery was so dead it could not be charged and hold a charge. This was the 4th time the truck - purchased at S Sansing was in for the same issue. After I left the truck parked in the customer vehicle section and the keys went to service because they needed to get information out of the truck. After 10 days was told my truck was ready - the battery had a dead cell. When I picked up the truck I noticed that the glove box and console were open. ... Read More

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DealerRater - Aug 20, 2026

My 2024 Colorado truck was towed to S Sansing Chevy because my battery was so dead it could not be charged and hold a charge. This was the 4th time the truck - purchased at S Sansing was in for the same issue. After I left the truck parked in the customer vehicle section and the keys went to service because they needed to get information out of the truck. After 10 days was told my truck was ready - the battery had a dead cell. When I picked up the truck I noticed that the glove box and console were open. Upon further examination, the truck had been robbed. I lost about 200$ worth of electronics and my registration and insurance information was also removed. Apparently one cannot assume that vehicles will be locked and the garage takes no responsibility for the theft.

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I was traveling and broke down in Milton with transmission concerns on 8/2/2026, left my vehicle at Sandy Sansing Chevrolet in Milton, Florida. The next morning I was called by Sara a service advisor at Sandy Sansing Chevrolet and she was wonderful. I received my vehicle back on 8/13/2026 and noticed a lot of items missing from my vehicle. I called immediately and spoke with the service manager Chris Veninga in which he told me that there was nothing that he could do about the items missing from my vehicle. The very next morning I drove from Birmingham, Alabama to Milton, Florida ... Read More

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Google - Aug 17, 2026

I was traveling and broke down in Milton with transmission concerns on 8/2/2026, left my vehicle at Sandy Sansing Chevrolet in Milton, Florida. The next morning I was called by Sara a service advisor at Sandy Sansing Chevrolet and she was wonderful. I received my vehicle back on 8/13/2026 and noticed a lot of items missing from my vehicle. I called immediately and spoke with the service manager Chris Veninga in which he told me that there was nothing that he could do about the items missing from my vehicle. The very next morning I drove from Birmingham, Alabama to Milton, Florida to speak with him about my items. Once I reached the dealership and spoke with Chris and Ms. Jackie Gray lost prevention specialist I was told again that there was nothing they could do. So if you're going to take your vehicle in for service there please take all your items out because if it ends up missing out of your vehicle while there there's nothing they'll do. I'm also in the customer service business and there is no way I tell my customer that there's nothing I could do. So if I was you be careful leaving valuable things in your vehicle when at Sandy Sansing Chevrolet in Milton, Florida because if it's missing there's nothing that they can do.

This was my second truck purchase from Sandy Sansing in Milton. My first purchase, a Ford F-350, went smoothly, and I had no issues. Unfortunately, my experience this time was very different. I accepted a trade-in offer and purchased a Chevrolet Silverado Trail Boss. The salesperson was initially helpful and assured me that everything was in good condition and that the truck had passed a multi-point inspection. During the test drive, everything seemed fine. By the second day, however, the truck developed a loud humming noise—loud enough to make it difficult to have a conversation inside the cab. I ... Read More

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Google - Aug 16, 2026

This was my second truck purchase from Sandy Sansing in Milton. My first purchase, a Ford F-350, went smoothly, and I had no issues. Unfortunately, my experience this time was very different. I accepted a trade-in offer and purchased a Chevrolet Silverado Trail Boss. The salesperson was initially helpful and assured me that everything was in good condition and that the truck had passed a multi-point inspection. During the test drive, everything seemed fine. By the second day, however, the truck developed a loud humming noise—loud enough to make it difficult to have a conversation inside the cab. I brought it back, and by the third day after the purchase, I was told that the tires had uneven wear on the inside edges and that the truck needed four new tires, an alignment, and balancing. The quoted cost was $1,200. I explained that I did not feel I should have to cover that expense just days after buying a truck I had been assured was in good condition. Over the next several days, I was told they would look into it and see what they could work out. Eventually, I was told the salesperson would contact me about the next step. After some back and forth, the salesperson told me I should have noticed the noise before buying the truck. That response was disappointing, especially after I had trusted their assurances about its condition and inspection. In the end, I paid out of pocket and received no further resolution from the dealership. As a returning customer, I expected better follow-through and support when a problem appeared almost immediately after the sale.

2nd time in a row we get an appointment to do a recall and it is not performed. Will find another dealership to maintain my ford.

This is my second visit to the service department. Unfortunately, both times the customer service experience have been terrible. When I arrived, instead of being welcomed for my business, the Rep makes me feel like I’m in their way and a bother. The first time, I had to pick up my car because after many days the service was not performed timely. This time, the service was finished on time but I was handed my keys and sent to go through the lot searching for my car. I had to return to the building to ask for help and ... Read More

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Google - Aug 7, 2026

This is my second visit to the service department. Unfortunately, both times the customer service experience have been terrible. When I arrived, instead of being welcomed for my business, the Rep makes me feel like I’m in their way and a bother. The first time, I had to pick up my car because after many days the service was not performed timely. This time, the service was finished on time but I was handed my keys and sent to go through the lot searching for my car. I had to return to the building to ask for help and we found my car all the way in the back of the building in a corner. This was the second chance and final, I rather driver further and get the service level you expect from a Ford dealership.

Would not recommend this dealer to anyone. Vehicle purchased May 11th and its now August 2nd with no title and now on a third set of expired temporary plates. Sales person John Torres stopped responding from the minute papers were signed, and cannot get any answers on where the paperwork is to get permanent plates issued. First it was they didn't get the right paperwork signed and failed to reach out to correct, then was their 3rd party title company, and now who knows what the excuse will be but many other Ford dealers have out performed this one ... Read More

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Google - Aug 4, 2026

Would not recommend this dealer to anyone. Vehicle purchased May 11th and its now August 2nd with no title and now on a third set of expired temporary plates. Sales person John Torres stopped responding from the minute papers were signed, and cannot get any answers on where the paperwork is to get permanent plates issued. First it was they didn't get the right paperwork signed and failed to reach out to correct, then was their 3rd party title company, and now who knows what the excuse will be but many other Ford dealers have out performed this one for me with other deals so do yourself a favor and utilize others before this one.

Can never get an answer or call back from anyone in the service department.

We bought a Lincoln Nautilus on June 11. As of today July 26 we have not received our paperwork to get a tag. We have made several calls and they're always going to check with someone else about the progress and call us back. We never get that callback. We are in Ms so we're going to be penalized when we get the tag because we have a limit of 30 days.

I paid $75,000 for a new truck and drive it 6000 miles. When I tell them that the cooling fan is coming on high all the time and the high beams randomly come on and I can't get them to stop blinding people. Their response was drop it off and it could take up to two days just to trouble shoot it. Then they tell me the warranty does not cover a loaner car while they are trouble shooting it. This is insane I could trouble shoot it in less then an hour in my driveway if they would give me ... Read More

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Google - Jul 19, 2026

I paid $75,000 for a new truck and drive it 6000 miles. When I tell them that the cooling fan is coming on high all the time and the high beams randomly come on and I can't get them to stop blinding people. Their response was drop it off and it could take up to two days just to trouble shoot it. Then they tell me the warranty does not cover a loaner car while they are trouble shooting it. This is insane I could trouble shoot it in less then an hour in my driveway if they would give me the part.

DO NOT COME HERE. This is the most shady, untruthful car dealership I have ever tried to work with. One star is being generous and I would leave 0 stars if I could. I drove two hours each way to sell my 2017 Shelby GT350 to this dealership after nearly three weeks of back-and-forth with their salesperson. I was told directly, more than once, that they’d pay $40,000 and would NOT lowball me when I arrived — I have that in writing. I disclosed everything up front: every photo, every scratch, every imperfection. Nothing was hidden. The second I showed up, they suddenly “... Read More

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Google - Jul 18, 2026

DO NOT COME HERE. This is the most shady, untruthful car dealership I have ever tried to work with. One star is being generous and I would leave 0 stars if I could. I drove two hours each way to sell my 2017 Shelby GT350 to this dealership after nearly three weeks of back-and-forth with their salesperson. I was told directly, more than once, that they’d pay $40,000 and would NOT lowball me when I arrived — I have that in writing. I disclosed everything up front: every photo, every scratch, every imperfection. Nothing was hidden. The second I showed up, they suddenly “found problems” with the car and dropped their offer by $5,000. When I pushed back on being told one thing for weeks and another to my face, they said I was being disrespectful and told me to leave the store immediately. If a salesperson’s word means nothing until you’ve burned a tank of gas and half a day getting there, save yourself the trip. Absolutely Zero integrity with all of the workers. I will not be back, and I’ll be telling everyone I know in the car community exactly how this went.

The buying experience was as good as it gets. They were friendly, attentive and just a great team to work with. I would recommend Tiley to anyone who is looking for a vehicle. Great job!!!!

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To Whom It May Concern, I am writing to express my dissatisfaction with the service I recently received. This was the fifth time I had to bring my truck in for an issue that was not caused by me, and the overall experience was extremely disappointing. My truck was at your facility for over a month, and during that entire time, I did not receive a single phone call with an update on the status of my vehicle. I was left to contact your staff myself to find out what was happening. This lack of communication and customer care is ... Read More

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Google - Jul 12, 2026

To Whom It May Concern, I am writing to express my dissatisfaction with the service I recently received. This was the fifth time I had to bring my truck in for an issue that was not caused by me, and the overall experience was extremely disappointing. My truck was at your facility for over a month, and during that entire time, I did not receive a single phone call with an update on the status of my vehicle. I was left to contact your staff myself to find out what was happening. This lack of communication and customer care is unacceptable. I am very dissatisfied with the level of customer service I received. Your staff showed little concern for keeping me informed or addressing my concerns throughout the process. As a customer, I expected much better. I sincerely hope this experience is not representative of your company's standard of service. I encourage you to review your communication practices and customer service procedures so that other customers do not have to endure the same experience. Sincerely, Edward Holcombe

DO NOT BUY FROM HERE!! They will scam you left and right! They DO NOT honor the basic manufacturing warranty for electrical failures in a 2024 vehicle with 28,000 miles.

2 stars because service tech was very polite. Did a mobile oil change on my f350. When he was done he left a door cracked and the next morning my batteries were dead in the truck. He owned his mistake and came by, jumped off the truck, and did a full battery inspection on it. ONLY 2 stars because when I talked to the office on scheduling the services, was told the oil and filter change would be ~$135. The bill came and it was 200. Devon, the service writer that scheduled it, couldn’t offer a viable explanation. He tried to tell me ... Read More

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Google - Jul 7, 2026

2 stars because service tech was very polite. Did a mobile oil change on my f350. When he was done he left a door cracked and the next morning my batteries were dead in the truck. He owned his mistake and came by, jumped off the truck, and did a full battery inspection on it. ONLY 2 stars because when I talked to the office on scheduling the services, was told the oil and filter change would be ~$135. The bill came and it was 200. Devon, the service writer that scheduled it, couldn’t offer a viable explanation. He tried to tell me that $130 was materials only price but that’s not what he told me on the phone. Minus three stars for integrity.

We made the BIGGEST mistake of using Sandy Sansing Milton for extended warranty repairs to our Chevy truck. Sara and Robbie the service manager was a joke in the service department. They said they have the right to charge any amount for labor and parts if you don't have a warranty from them. This is the worst customer service practice that any customer should every experience. I would not this recommend dealer to anyone. Price GOUGING is against the law.

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OUT OF STATE BUYERS BEWARE! I bought a 2023 Armada in December 2025, I traded my 2017 Chevy Corvette. I live in Mississippi where it was titled. Due to their unprofessionalism and/or incompetence, I couldn't get a tag until May of 2026. They gave me the run around for 6 months without a temporary license plate on a vehicle I couldn't drive because i didnt have the tag. I was told, when they finally got my tag straight, that they would cover my tag costs which was $1360. They told me to pay it and they would reimburse me, it took them another ... Read More

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Google - Jun 30, 2026

OUT OF STATE BUYERS BEWARE! I bought a 2023 Armada in December 2025, I traded my 2017 Chevy Corvette. I live in Mississippi where it was titled. Due to their unprofessionalism and/or incompetence, I couldn't get a tag until May of 2026. They gave me the run around for 6 months without a temporary license plate on a vehicle I couldn't drive because i didnt have the tag. I was told, when they finally got my tag straight, that they would cover my tag costs which was $1360. They told me to pay it and they would reimburse me, it took them another month, after I gave them the receipt to send me a check for $260 measly dollars which I had to call 8 times to receive. So if you're out of state make sure you are prepared to pay $1000 a month for a vehicle you can't drive for 6 months plus $1360 tag costs whenever they get the paperwork to the correct state office. I have worked in the automotive industry for 25 years as a finance manager and I can honestly say this is the most unprofessional and useless dealership practice I have ever seen and that's not the way I was ever trained to treat a customer and do business with sloppy paperwork!! I would never buy here again and/or recommend my family or friends to do business with this dealership. Sincerely, Jamal Likkel

0/5 stars for the sales department and management. We bought an equinox EV the second week of march 2026. Since having the vehicle it has been to service twice and upon getting it back we discovered that its value had significantly depreciated. We were informed that the sales price on our paperwork differed from the original agreement. When requesting a printed copy of all documents related to the vehicle, we were provided with a flash drive instead. The sales manager acknowledged the issues but was very uncooperative. All he could say was the salesperson who handled our purchase had limited experience and ... Read More

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Google - Jun 27, 2026

0/5 stars for the sales department and management. We bought an equinox EV the second week of march 2026. Since having the vehicle it has been to service twice and upon getting it back we discovered that its value had significantly depreciated. We were informed that the sales price on our paperwork differed from the original agreement. When requesting a printed copy of all documents related to the vehicle, we were provided with a flash drive instead. The sales manager acknowledged the issues but was very uncooperative. All he could say was the salesperson who handled our purchase had limited experience and was only 3 months into the business. We bought the car for 40,000 with a loan amount of 45,000. Yet Kelly blue book only values the car at 27,000. While I am aware we should have done more research, I came to this dealership expecting at least honesty. In return we were lied too, taken advantage of and screwed over. I wouldn’t recommend this dealership unless you want to be screwed over and stuck in a money pit. The only good thing I can say is the service department did an excellent job. Specifically Chris. From making sure we wouldn’t be out of a vehicle while the equinox was being repaired to keeping me up to date and showing true care about the safely of myself and children going into the vehicle.

I took my 2019 Lincoln to get serviced due to a recall and an air bag light that was on. It was very hard to get anyone on the phone to get something scheduled, but after about 4 phone calls at different times in the day, I eventually got a service advisor on the phone. I agreed to have the recall replaced and a diagnosis fee of $190.00 to see what was going on with the air bag. After the service department found that my air bag sensor was unplugged, they then proceeded to try to charge $430.00 because they simply plugged it back ... Read More

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Google - Jun 26, 2026

I took my 2019 Lincoln to get serviced due to a recall and an air bag light that was on. It was very hard to get anyone on the phone to get something scheduled, but after about 4 phone calls at different times in the day, I eventually got a service advisor on the phone. I agreed to have the recall replaced and a diagnosis fee of $190.00 to see what was going on with the air bag. After the service department found that my air bag sensor was unplugged, they then proceeded to try to charge $430.00 because they simply plugged it back in during the diagnostic assessment. I tried to call 2 times and left a voicemail to have this new invoice explained to me. After calling a third time & talking to my service advisor, Steven, I explained that I never authorized anything beyond the $190.00 diagnostic fee and should not be charged for any additional labor due to it not being disclosed & authorized by me. $430.00 is a significant amount of money to replug a sensor with no parts being replaced. Unfortunately, it took some back and forth for my point to be understood. I then was sent a bill for just the diagnostic fee, but feel as if they were trying to take advantage of a customer and upcharge significantly without authorization & approval, which is not a good transparent practice. I have had previous positive experiences with the service department, so this was very disappointing, and hope this doesn’t become a normal practice for this dealership. Communication is definitely lacking from start to finish.

We found a car we wanted. Talked to Seth DANIELS, we made appt for Today Tuesday the 23rd at 12:00. Talked with Seth yesterday about the car. We rearrange our schedule and drive to Daphne and look at the car we had been discussing for 2 days. Seth told us he will have it out front for us to test drive. We got there, the car was not out front as we were told. Instead he came back and said that car has a bad motor it’s going to the auction. So he flat out lied to us about the car. ... Read More

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Google - Jun 23, 2026

We found a car we wanted. Talked to Seth DANIELS, we made appt for Today Tuesday the 23rd at 12:00. Talked with Seth yesterday about the car. We rearrange our schedule and drive to Daphne and look at the car we had been discussing for 2 days. Seth told us he will have it out front for us to test drive. We got there, the car was not out front as we were told. Instead he came back and said that car has a bad motor it’s going to the auction. So he flat out lied to us about the car. He’s a liar and worse salesman ever. Very disappointed after going over there to then be told the car is not available it has motor issues. Then why lie to us over this. He thought he up sale us. I was done with these liars and refuse to look at any car on Sandy Sansing lots. Very dishonest dealership in my opinion.

MIKE WILLIAMS HELPED US OUT START TO FINISH, he picked up a car to bring to us also, Was the best salesman we have had to deal with! EVERY STEP OF THE WAY ! They broke the bank having him there, such a pleasant man and TRULY LOVES HIS JOB!

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My car was in the shop for about two months; I use my car for work, so I had to stop working because of this. Communication was terrible—I would call multiple times a day just to get someone to answer, and when they did, they couldn't give me any information about my car. Unfortunately, the service was poor. And the day after I picked up my car, the check engine light came on, so I had to go back.

I scheduled an early morning service appointment and left my truck for the entire day. At the end of the day, the vehicle had not been serviced and had not been moved from where I parked it. No one contacted me to explain the delay or reschedule the work. I understand that scheduling issues can arise, but a phone call or text would have gone a long way. The experience reflected a lack of communication and attention to detail that I did not expect. I am a loyal Ford owner and buy a new F150 every 3-4 yrs.